FAQ

MERCI products are used across various industries, including woodworking, printing, packaging, food processing, glass manufacturing, textiles, sheet metal fabrication, and medical equipment manufacturing.

Yes, MERCI components are designed with standard dimensions and specifications to ensure broad compatibility with major global machinery brands.

Absolutely. We support custom dimensions, special material requirements, and OEM manufacturing for bulk orders.
Send custom order here: 

The OEM custom order would take anywhere from 2 weeks to 1.5 months depending on your asked product and quantity. We strive to deliver on priority.

We use high-grade materials such as reinforced Nylon, Bakelite, Aluminum, Cast Iron, Brass, Stainless steel 304 / 316, and industrial-grade rubber, depending on the product type and application you require.

We accept all major credit/debit cards, NEFT/RTGS/ Bank Transfer, Cheque, COD. For bulk orders, invoice billing is also available.

NO, there is no MOQ for most products. However, discounts are available for bulk orders. However, price will vary for small units, bulk discount will be applicable to large order quantities.

Prices quoted are exclusive of Tax.
Standard Taxes and nominal shipping charges are added after order finalization. You can arrange your own pick-up too.

Yes, many products include downloadable installation guides or video tutorials. Our team can also assist with technical questions.

Each product page includes size charts and technical diagrams. If unsure, contact us with your machine model or requirements.

Yes, CAD drawings or 3D models are available for most products upon request.

You can return any unused product within 7 days from the date of delivery. Please ensure it is unused, in original condition and packaging.

Yes, all our products are backed by a standard 6-months warranty against manufacturing defects.

Our support team is available via email or WhatsApp for any technical or installation-related inquiries.

Yes. we ship 1-2 sample units at Retail price for you to try the quality and size if they fit your requirement.
However, the bulk order will be offered at best & lowest possible Industrial prices. Just Ask!

Yes, we provide product datasheets, material certifications, and quality inspection reports upon request.